Volkswagen India — Unethical behavior, fraudulent activity by volkswagen, rajkot gujarat

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www.volkswagen.co.in

With all due respect and high regards for volkswagen india, i am hereby writing up to express my sincere disgrace towards the services provided by automark motors pvt ltd, (Rajkot, gujarat, india). Quoting my car registration number, you would be able to find a number of complaints from the same dealer.
I take great pride in driving my polo tdi highline, but as well regret buying it because of consistently lower quality of after sales service by the dealer.

Of the most recent and one of the worst nightmare of a customer, i feel i have been cheated by the dealership. Last month i. E february, i dropped in my car to the service station as a result of some problem in the fuel system. As informed to me by the service advisor, the fuel pump of my car was damaged and needed to be replaced. The then service advisor, through whatsapp conversation informed me that the said part needs to be replaced and as a part of the goodwill programme i am eligible for the free replacement. I was further informed that the fuel pump had been replaced.
However, recently there was a diesel leakage and i found it suspicious. On further checking up and asking the crm and the service advisor, i was said that the fuel pump was not replaced and just repaired. The question arises, is this what i as a loyal customer deserve? Is this less than committing a fraudulent activity or misrepresentation of facts or misguiding the customer? It certainly isn't an act of omission, it is clearly taking undue advantage of the customers faith in the renowned brand such as volkswagen.

Offering me to check the car now isn't the solution because it is far beyond a normal car problem and clearly a fraud intentionally committed by the dealership.
I as a consumer, request volkswagen india to take necessary steps against the dealership because the dealership is your direct representative and acts on the company's behalf.
If necessary and appropriate steps are not taken i won't hesitate to exercise my legal rights as a consumer.