[Resolved]  Volkswagen India — Urgent and Important - Faulty Taigun Car delivered | Average of 4.5 Km/Ltr on Highway | Fraud Fraud Fraud | Shame Volkswagen

Team Volkswagen India,

I would like to bring to your notice a fraud committed by your employees by delivering a faulty Taigun Car to me that is running at an average of 4.5 Km/litre.
I purchased a Taigun Highline 1.0 from Noida (Viraj Automobiles), all relevant documents attached for your reference. I live in Kanpur city and have been using the vehicle in this city. I purchased it from Noida because of the lesser waiting time.
Abysmally, since day 1 I have been getting a mileage of 4.5 Km/Litre on Highway. I have highlighted the same to the Kanpur dealership and service centre and the car has been checked multiple times by the team. However, till date no resolution has been provided to me. The car is still at the service centre.
Mileage of 4.5 Km/Litre has been testified by the Kanpur dealership as well when their technician drove the vehicle on PSIT highway along with me. We filled the tank(auto cut) at 2, 414 Km and again refilled it at 2, 454 Km(auto cut). 8.96 Litres of petrol was used by the car during this journey.
Volkswagen claims a mileage of 17-19 Km/litre and I am thoroughly disappointed by this behavior and commitment from the team.

I am completely fed up with this vehicle and this is not what one expects after paying INR 16, 00, 000 and from a brand like Volkwagen.
Please refund my money on priority basis. I do not want this vehicle even if you can fix the problem. Also, please compensate me for the extra fuel that has been consumed so far. I have lost complete faith and trust on Taigun and on the brand Volkswagen as well.

Cheated Customer,
Umang Gupta
[protected]
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Dec 21, 2022
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2022
Volkswagen India Customer Care's response
Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)
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