[Resolved] Volkswagen India — vehicle booked at phoenix cars india pvt ltd, thrissur - non delivery

anirudhanvavachan

from Gauribidanur, Karnataka

Address:

Thrissur, Kerala, 680582

We have booked a polo caras per sales contract form bearing no. 349 dated 21.09.2018, by paying an amount of rs. 25, 000.00 as booking advance. As per the sales contract form it is noted that the vehicle will be delivered with a period of 30 days.
Now we have been informed that the financial arrangements has to be made with them at the rate of interest what they decide. The insurance on vehicle has to be taken with their agent. The vehicle has not been delivered till date.

We are the janatha group of institutions engaged int he business of gold and diamond jewellery. We are having financial arrangements with different banks. We have told that we can arrange the funds from our part. We are also having tie up with insurance companies and the vehicle can also be insured by our own arrangements.
We request that arrangements may please be made immediately for the delivery of the vehicle immediately by allowing the above terms.

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Dec 22, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
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E-mail customer.[protected]@volkswagen.co.in.
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