[Resolved] Volkswagen India — Vehicle complaint after service | |||||
On 24th december i gave my polo for service at ktc south kalamassery show roomon that day by evening i got my vehicle after service. I drove it to my place later by night i got severe smell of diesel. When i checked my car parking area i saw diesel was spread all the area. When i checked thoroughly i found that that it is flowing from my car. My whole tank was empty by morning. The diesel was flowing like water from the tap. I have taken a small video and pictures of it. This mail doesn't provide option to attach my video and picture, if you need clarification pleasecontact me. While driving if something had happened to me who will be responsible. It shows how negligent your service team. Actually i am so sorry to say that. Because of this my christmas day whole programme was affected and who will pay for the loss of it. I hope the management i will do the needful. So thanking you anticipation Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Dec 27, 2016 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Jan 07, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 27th Dec, 2016. We have not received any response to our request dated 31st Dec, 2016 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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Hello my self ashish the probllem is the staf is not supporting nature allways laughing for the customers and using too many abussing languages my father said that he is going to showrom and the two or thre sales exucatives talking with each and abussing for my father only for some case reason .
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