Volkswagen India — vento 1.6/engine & turbocharger issue

Address:

Lucknow, Uttar Pradesh, 226024

I am Volkswagen Vento user from some time now. I bought this brand because I have heard so many good things about the Volkswagen Service and quality. But after few years of purchase I suddenly realised that it was a mistake which is now proving to be very costly. The following are the issues which I observed:

· The Turbo charger (Whole Assembly) of my car got broke and the cost for the same in your service centre is almost 1.6L which is dam high. As on date the total kilometres driven by me is almost 81K (I own this car from past 4.5yrs) Now I have read many articles on the Turbo charger part on the Internet and everywhere it was clearly given that these turbo chargers do not get easily damaged and they remain functional almost till the car is Alive/running. I have also read that they usually break down due to AirFilter/Oilfilter etc issues, Which ideally should not be the case as from my side I always did proper servicing of my car on time at your Outlet. Still I fail to understand that why my turbocharger got broke.

· The 2nd issue is that from the Air gauge (The Area where we check the quantity of Engine Oil) where usually some smoke comes has now started throwing some black Oil. When I checked on Internet and also consulted some of my mechanic friends they clearly told me that my car engine is having a back compressor.

All these issues in my car started coming after 5th June’17 when I submitted my car to your service centre for some Engine Software up gradation. I received multiple calls from your side that my Vento car is pending for some Engine Software up gradation after getting the up gradation all the above issues started appearing
or
The Volkswagen team did not Service my car properly resulting in the breakdown.

Tell me is it my fault that even after doing all the timely servicing and normal check-ups my car come up with all these issue. Before purchasing this car I heard very good things about the Volkswagen Vento Engine and it was said that your car engine lifeline is more than any other variants brands available in the market. These engines and other parts can run upto more than 2Lakhs Kilo meters if handled properly. Now where should I go and with whom should I contact. I am not a business man I am an office going middle class person who purchased this car for the comfort of mine and my family, Now it has become a burden and I don’t want to spend any more money on my car.

Vehicle Registration No : UP32ET7711
Vehicle Name: Volkswagen Vento 1.6 Comfortline
Name of the Customer : Mr. Amit Trivedi
Contact number:+91 [protected]
Dealership Name : M/s Volkswagen Lucknow
Dealership Location : Lucknow (Uttar Pradesh)
Desirable Resolution: Volkswagen Team should accept their mistake and repair my car free of Cost. They should also give me the warranty of the part which will be changed.