Volkswagen India — Vento car finance - discrepancy in EMI

Address:

Mumbai City, Maharashtra

I have taken loan from Volkswagen Finance in 2013 for purchase of Vento Diesel under zero interest finance scheme with loan account no. [protected]. I am paying regularly through ECS and last week I inquired about my last EMI. The call center operator has told that it is Rs. 19425/-. But as per my calculation it is Rs. 10, 775/-. While calculating down payment one EMI, processing fee, stamping charges have been deducted from the sanctioned loan amount of Rs.7, 00, 000. The Net loan transferred is Rs. 6, 71, 905 for calculating the Down payment. Hence last EMI works out to Rs.10, 775/-. Contacted and sent the details to Volkswagen Finance and informed them that the initial balance taken was without deducting the processing and stamping charges. But they are helpless in resolving the problem. C.S.N. Murthy