[Resolved] Volkswagen India — vento tdi egr failure | |||||
My vento tdi 1.6 dl-3c-bw-2493 had been facing issue of coolant loss since july 18. Vw service station at pathankot changed the water bottle without doing due diligence and the problem was not solved. Vw service station at guwahati has now been able to pinpoint the issue to egr failure. Egr failure under 65000 kms and vehicle age of less than 5years is attributable to two reasons Sub standard component Premature failure caused due to software upgrade Further flow rectifier required to be installed by the dealers has not been installed at the time of software upgrade. No feedback had been received from vw india inspire of the complaint being lodged with customer care since 29 oct neither has any reply been received by me too date for the emails sent to the company i'd. The egr failures are occurring world wide post software upgrade and need to be replaced by vw india without any charges as vw is doing worldwide. Mohit wadehra [protected] Was this information helpful? | |||||
Feb 15, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 12, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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EGR failure is a consistent issue happening all over the world with VW cars post the software update to 'fix' the problems highlighted in their Dieselgate scandal.
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