[Resolved]  Volkswagen India — Very Bad Customer service

Address:	Bangalore, Karnataka, 40269
Website:	volkswagon.co.in

This is about my car which is broke down in Bangalore and requested for the assistance but no action been taken. I called customer service to assist me to fix my vehicle as it was having starting problem. i drove from mangalore to bangalore and again from bangalore to chennai vice- versa. i turned off engine for 10 minutes and came again to start my journey, but when i tried to start the car, there was no reaction. so i called customer service for assistance and i insisted that i need the volkswagan technician. they said alright sir, we will send the assistance team but it will cost you. i said no problem as i was in hurry to do other works. after an hour i got call from technician asking for location, i guided him to reach to my place. he was not from Volkswagen. he was from some battery shop!!! he said sorry sir i cannot fix this vehicle as your vehicle's battery is all fine!!!...i asked him are you from Volkswagen workshop? he said no.. that made me upset. Again i called customer service for assistance they said your complaint has been registered we will check it. i asked that lady pass the phone to any of her superior he did that but in a rude manner. The person named Mr. Uday assisted in a good manner but was not able to fix the problem.he called Mr. Patrick (the engineer) to assist but i could hear them speaking about my car but assistance---- NO. they said they will send other vehicle to toe my car!!! which annoyed me more.. so i said i will take this matter to consumer court.