[Resolved] Volkswagen India — volkswagen - egr issues - vw duping india customers

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Bangalore, Karnataka, India
 Baban Balan on Dec 24, 2018
My car: vw vento 1.6 tdi hi-line diesel 2011 make

Refer the dieselgate scandal of vw.in india, a whole range of vehicles were affected, ranging from the polo and vento to the the larger audis that use the 3.0 ltr engine. While the cars were carrying the cheating device in the indian market as well, the company claimed that it can easily be fixed with the help of a software update. Customers in india including myself were asked to send their car back to the service station to get the same done.

Post software update, there is significant jerking and increase in engine noise. This was just the beginning of the problem. Two weeks ago, the glow plug indicator starts blinking. Within a few minutes the check engine light/ engine malfunction light comes on. Upon calling vw helpline, i was asked to schedule an appointment with the auth service center and take the car for a diagnostic check.

I scheduled the appointment with apple auto. The assigned service engineer took a cursory look and told me that it could be a fuel injector problem, but would however confirm back after the full diagnostic check. After taking nearly 3 days for ‘diagnostics’ i am told that there is an egr valve failure that would cost rs.58k+ to fix and moreover the part was not available for at least 15 days.

The writing is on the wall and all over the news, that the software update has caused problems to most car owners who had the misfortune of buying vw diesel cars in the[protected] period.

I escalated the matter to the service head, who admitted that the issue was due to a valve failure post the software update. He told me that they would make a representation to vw and let me know further course of action. After another week of waiting, i am told that vw has refused to provide approval for the valve replacement and refuse to acknowledge the fault is at their end.

These issues are happening with vw all over the world:

However vw has different yardsticks for different countries. They acknowledge their mistake in most of the developed world; maybe they feel they can get away with it in india, and are anyway reputed to care the devil for addressing customer concerns in india. Here they seem to believe in making the customers pay for the company's faults and getting away with it.

It’s about time to change this if need be, through concerted legal action as well as spreading awareness about such unscrupulous practices by the so called ‘reputed’ brands.
Complaint marked as Resolved Jan 27, 2019

Complaint Status

[Dec 24, 2018] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Dec 26, 2018
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Updated by Baban Balan, Dec 27, 2018
KA03 MN 4858
[protected]/ [protected]
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    Volkswagen India - volkswagen - egr issues - vw duping india customers