[Resolved] Volkswagen India — volkswagen not providing the service i bought off them

shivajith

from Bengaluru, Karnataka

Address:

#102/1, Shantha Kumar Layout, Outer Ring Rd, B Narayanapura, Bengaluru, Karnataka 560016, 560066

I bought from volkswagen apple auto (Whitefield, bangalore) a service plan package "s v p package 1+1 year" at a time when they were selling it at 50% discount.
Now when i want to went in for a service, i am denied the service via this package.

All they did when i raised a concern with volkswagen india was send a mail saying "sorry the service plan i bought is not applicable for 2013 model cars".

I have had multiple calls with both apple auto guys and volkswagen group - but no help.

Is there any validity or guarantee for products you buy from volkswagen?

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Jan 25, 2020

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2019

Volkswagen India Customer Care's response Dear Customer,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited)