[Resolved] Volkswagen India — volkswagen polo 1.5 tdi

ramapriyakarthigeyan

from Hosur, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641006

I have purchased my polo 1.5 tdi in april 2015 and have enjoyed the experience with the car so far. I appreciate vw for making such a superb product.

However, i have a complaint that no body at vw service center are able to rectify. My front left door keeps ebbing out of the car and looks like i haven't locked the door at all. I told this at vw coimbatore and they said that the car got hit somewhere. I knew for sure that it was not the case since my car does not even have a single dent. After that a painter at vw coimbatore simply hit the door hinge with a hammer and then the door locked properly. But only for a few months and then the door started ebbing out again. I insist vw to look into the matter immediately and give me a solution. I consider driving this way a big hazard to me as well as others on the road.

Expecting a reply at the earliest.

Vijay s
Mobile :[protected]

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Jun 1, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

Verified Support

Jun 01, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger Cars!
Thank you for closing the complaint.
We appreciate your kind co-operation and patience.
Always feel free to contact Volkswagen Customer care.
For Enquiries/ Complaints[protected] /[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in
Website www.volkswagen.co.in