[Resolved]  Volkswagen India — volkswagen vehicle servicing

Address:

14/1 MES SOCIETY VIJAYNAGAR DARNACAMP, Nashik, Maharashtra, 422401

Hi,

I own a vw polo (Mh15 dm7835) as the quality and comfort of the vehicle is what i liked the most out of the cars that are there in the market now a days. I am doing regular servicing of my vw polo from the shreekripa automoblies pvt ltd. Nashik maharastra india. But from the last 2 servicing i am having trouble of starting of my vehicle in early morning, and for this i gave the vehicle for servicing in the month of 11 dec 2018. At that time they did a normal servicing and said that this issue is solved.
But again after 3-4 months the same issue arise and again i went to them for the same problem on 17 may 2019, this time they said that i will need to do full servicing and then only the issue can be resolved.
Last time in dec they replaced the coolant of my vehicle which was always getting vanished and i was needed to topup the same again and again many times whenever i need to go long distance. This time when i gave them the vehicle for servicing they told me that the coolant pump is leakage and i need to replace. They made a total bill of rs15081. (Invoice no. Pia1900815) replacing all the unnecessary things.
It took them almost a week to change the water pump because it was out of stock, i don't understand how they are running such a big show room if they can't carry such a small inventory and even if is out of stock why it took them a week to order and replace such a small part. I was also helpless at that time.
My issue was not solved even after that also again there is same problem with starting and the coolant is still getting vanished. Now the vehicle is getting heated up even if i go 30-40kms.
It's a very high time for me know because of this issues yesterday in the middle of the night around 1am i got stuck and my vehicle was heated up and was unable to start on a point where there was nothing for help and it was badly raining at the same time, and i was with my wife and my 02 years old son. I tried my best to start the vehicle but nothing was happening, finally i called my friend and ask him to cum at that point to help me, it took him 2hrs to cum at that place, till that time i was suffering and was just sitting in the car because it was all dark and can't leave my wife and my small baby alone, finally i towed my vehicle for almost 100kms and was fedup.
I cant understand if the coolant is replaced with coolant pump than how could the vehicle gets heated up so fast. Also still the coolant is getting vanished, vehicle is still having starting trouble and what not. The service centre is such a hopeless that they can't solve the small problem. This i could have done from outside service station but i chose the company one thinking that they are more of a experts and they can keep my vehicle more maintained than the outside once.
I am not expert in the car maintenance, but the showroom should be. I believe what they says for doing the service and act accordingly. If they cant solve the problem they should stop robbing people as the amount of the one servicing is huge. And if after that also the problem is not solved whats the use of showroom service station??

Please i request for the necessary actions to be taken against such people. And help me in this regards.

Nikhil belsare
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