Volkswagen India — volkswagen vento fuel injector issues

johnsia

from Chennai, Tamil Nadu

Address:

Thiruvananthapuram, Kerala, 695003

We own a volkswagen vento 1.6 cr (Mt)-highline (Diesel) - 2011 registration. The registration number is kl01bb433. It has run ~72000km now and has been serviced regularly on time from the volkswagen service center at venpalavattom, trivandrum, kerala.

Since august of 2015 we are facing repeated issues with the fuel injector.
The first problem occurred in august 2015, while on a travel from thiruvala to trivandrum, suddenly coil warning lamp was on and mil warning lamp also glowed. After investigation at the venpalavattom centre, they informed us that the 2nd cylinder injector is out of order, so they need to replace the same.
The total repair work cost us rs.22, 035.

In december 2016, the same problem recurred.
This time when we took the car for repair they said, that the third injector is now out of order and we need to pay again around 21000 to fix the same.

In december 2017, the same problem recurred. When we were travelling from kottayam to trivandrum the glow plug warning lamp glowed when we were nearing kayamkulam.
Since towing would cost us more than 10k, we switched off the ac and drove at constant speed at 50km/hr. This time when we took the car for repair, i asked them to replace both the injectors left to be replaced, around 44k cost for fuel injector unit replacement.

This issue has caused us lot of tensions and inconvenience especially when we want to reach some place on time and also financial difficulty,
Since each time huge amount has to be paid as lumpsum
And it is unusual for such basic parts to be damaged so frequently.

Service center told the issue is due to fuel problem as the volkswagen had initially created the injector based on europe fuel standards and it caused issue in indian fuels. So for new volkswagen they have replaced it with injector based on indian fuel standards, meaning mistake is from volkswagen and we had to pay to rectify it. Service center told that this issue wont happen again once we replace the old ones.

Need this addressed.

Was this information helpful?

No (0)

Yes (1)

Volkswagen India customer support has been notified about the posted complaint.

Feb 09, 2018

Updated by johnsia haven't got any update from volkswagen after we replied to their email.mail screenshot attached

Feb 09, 2018

Updated by johnsia From: "CRM Aftersales VW TVM" <[protected]@vw-evmcars.co.in>
Date: Jan 13, 2018 10:44
Subject: Vehicle Injectors related query
To: <[protected]@gmail.com>
Cc: <[protected]@vw-evmcars.co.in>, <[protected]@vw-evmcars.co.in>

GREETINGS FROM VOLKSWAGEN TRIVANDRUM

Dear Sir,

At the outset we would like to thank you very much for your patronage towards Volkswagen.

We consider it to be of a privilege service to you and look forward for a long lasting relation-ship. We thank you for being a part of this wonderful family and driving with us along this journey.

This has reference to your vehicle bearing Reg. No. KL01BB433, as you have raised a concern regarding injector failure, let me take the opportunity to bring into your knowledge that injector failure happens gradually, as it was affected previously it gradually affected all the injectors, as now all the 4 injectors are replaced no further failure will occur. Once the lines are affected it gradually leads to failure of the other part as it was replaced timely there will not be any more trouble.

Now the replaced parts are modified part which will not fail like the previous one.

Your vehicle is now on roadworthy condition. For any further assistance you can always get in touch with us.

Your kind understanding and cooperation on this matter is solicited.

Assuring you the best service always.

Best Regards... VolkswagenLogo.jpg

VANAJA.P.L | CRM AFTER SALES | VW THIRUVANANTHAPURAM
EVM Passenger Cars (I) Pvt. Ltd. | NH Bypass | Venpalavattom | Anayara | Thiruvananthapuram-695029
CIN NO-U50100KL2009PTC024052 | Phone : +91 [protected]
Email :- [protected]@vw-evmcars.co.in | Website:- http://www.evmvolkswagen.com

Our Reply:-
From: tinju philip <[protected]@gmail.com>
Date: Sat, Jan 13, 2018 at 11:40 AM
Subject: Re: Vehicle Injectors related query
To: CRM Aftersales VW TVM <[protected]@vw-evmcars.co.in>
Cc: [protected]@vw-evmcars.co.in, [protected]@vw-evmcars.co.in

Hi All,

Let me first of all tell you Volkswagen Vento is not only the diesel engine I have driven or had which uses fuel injector. I have used diesel cars of Renault, Tata, Fiat none of them had shown any issue relating to injector.

And also its not the case of long running issue, if you go and check the complaints registered by people you will see it gone damaged within one year also.

This is not any normal part you change every now and then.

From you word "Now the replaced parts are modified part which will not fail like the previous one." it clearly states its a making issue. If you make a product in any country it has to made based on its environment and external factors.

Every car company who made such mistakes have brought back there vehicle and rectified there issues. That is the way company show his respect to the customer by accepting there mistake and not blaming the customer.

The money for all 4 injector cost me a lakh, to you it maybe nothing but for me it is. And it was not only the money that caused the issue the vehicle always got into trouble while I was traveling distant areas.

I used to encourage people to buy Volkswagen car, but what assurance I have now that it wont fail again as to you guys are saying "that injector failure happens gradually".

The other diesel cars I driven, I knew where might the issue may come. But here I always need to keep an alternative solution.

The finally, customers who had this issues kept silent or didn't gone to court only because of their courtesy. And you are misusing it to full extend.

I hope you consider the grievance of the customers, and do the needful.

Regards,
Tinju Philip

Related Volkswagen India reviews

View all 2188 Volkswagen India Reviews

Comments

Mohan Kaliyaperumal

I am Mohan Kaliyaperumal working in Kuwait as an Engineer last 10 years. I had purchased Ameo Highline MT Plus, (Diesel) at KUN Capital Motors in Chennai on 09/09/2017 the Vehicle No. TN02 BK1216, Engine No; CWX163135, Chassis No; MEXD17601HT129512
I didn't drive my vehicle more than 3800 Kms from the date of purchase. First service was completed within1600 Kms without any complaint (only checked the oil top-up) on 07/04/2018 at KUN service center, Alandur, Chennai. Moreover i did not drive my vehicle more than 150Kms for each Trip past six months. When I had come second time to India and started my travel from Chennai for long trip with family on 18.04.18, not even crossed 60 Kms, vehicle was broke down with warning lamp glowing (Problem in fuel injector) and jerking. I called the toll free Number and they arranged and recovered my vehicle to nearby service center (KUN service center, Alandur, Chennai).In the beginning the local technician told me that the problem was filled by the new Diesel after that they had drained the Fuel (Diesel) thoroughly (45 liters) with tank cleaning and changed diesel. But they didn’t found the actual problem after thoroughly scanned. Meanwhile I send one complaint through email to customer.[protected]@volkswagen.co.in and registered one Case No;CCR116768 and CRM, service was replied that currently your vehicle fuel cleaning work is under progress and is expected to be delivered by 20-04-18 moreover I replied him that particularly don’t replace any spare parts in the engine components since it was covered only 1600 kms and the vehicle in warranty period so far from the date of purchase (completed only Six Months). After four days inspected by the Special Technician (from South region) He told that the problem was in Fuel injector of First cylinder moreover they had changed the fuel injector without charges exclude fuel and service.
I have realized all statement and issues from Volkswagen customer through Complaint cell the most of complaints last 7 years were replacement of Fuel injectors in all vehicles (Ameo, Polo &Vento) due to improper function of fuel injector accordance with Indian Diesel. The Volkswagen might be created the injector based on Europe fuel standards and it caused issue in Indian fuels. Therefore, when problem come to vehicle every service center in India is simply expressing to VW customer that problem in fuel. Moreover, your engineer and Technician have well known for the reason by fuel Injector only but why are they blaming and cheating of VW customer the reason by fuel only and the same fuel is also using to another Company vehicle without any complaint in engine component.
Why should VW customer unnecessary pay to Service center according to your business subterfuge? It isn’t small amount to VW customer almost 25K of each.
I had been to Kerala trip with my family after changed of the Fuel injector in my vehicle nearly 2000 Kms at most of hill location and after my trip handed over to service center as requested to be checked after one week. The test drive technician also checked & driven my vehicle and replied me that’s how the New vehicle looks like. When i asked him regarding noise of engine is coming inside the cabin and replied that it will more increase in future.
I would like to tell you that I have been driven so many vehicles each vehicle nearly 3000Kms like diesel model in India from 2006 (Indigo, Tiago, Swift, Brezza, Ertiga, S-cross, Xylo, Verito, XUV500, Innova, Honda City, Duster and Lodgy) and like petrol model in abroad (Camry. corolla, Duster, Pagero, Out lander, Lancer, KIA Sportage, Land cruiser) and I never faced like this issues in my experience.
I would like to tell you if my vehicle would be repaired in future (within 5 years) by the above mentioned details like problem in fuel injector with engine. Sorry to say I will not pay single penny due to your default design manufacturer exclude of others. This is for your kind information. If you are ignore and neglect this information I will take legal action with media and also consumer court.
(Note: when I was came to India for 26 days of vacation last month I lost my entire program due to your fault. Who will be compensated?)
Please don’t forward this information to Chennai branch for take any action because they are not right person in this regard.

Looking forward to your prompt reply

Regards,

Mohan Kaliyaperumal
Chennai