[Resolved] Volkswagen India — volkswagen vento petrol 2015 model :- design flaw in the thermostat that regulates engine temperature

[Resolved] Volkswagen India — volkswagen vento petrol 2015 model :- design flaw in the thermostat that regulates engine temperature

R rkgurram from Bengaluru, Karnataka

I own a Volkswagen Vento for the past 3 years. Suddenly it developed an issue with the "coolant" boiling over and evaporating. When I first took it to the service center they said everything is fine and it if repeats I should bring it back, car was fine for a couple of months and then it happened again, I noticed that this problem happens after a long drive i.e. when I drive long distance 300 kms, it is absolutely fine during city driving. This time around the service center said they had to replace the "thermostat", as the 2015 model had a faulty design. The newer "thermostat" is an enhanced version and fixes this problem. The issue is that for replacing this "thermostat", they have to replace: 1) Shield Plate 2) Housing 3) PIPE (2) 4) HOSE 5) Water Pump 6) Harness The total cost of repair is Rs 32, 000/- . My question is if it is a design problem where the thermostat is specked wrong, why should I pay for this repair?. I have been trying to reach Volkswagen for a response and it has taken me more than 1 1/2 weeks and umpteen number of calls to customer care but am yet to talk to a someone of any authority in volkswagen. It is like they just don't care. Their customer service call center is pathetic in their response and their cars have a shelf life of 3 years. Is their anyone in volkswagen who care about their brand ? Is their any adult in the house or is it run by robots who really care 2 hoots about the Indian consumer by selling them sub-standard cars (left over designs of European models) ? I wish someone from VW takes this seriously and respond to me as to why should the customer pay for a faulty design of their car ? Everyone in the call-center and the service center knows me and my car so they cannot even escape saying they can't trace me. Currently my car is at the Bangalore Motors, Rajajinagar, Bangalore, service center and I really wish that VW pays for the repair and deliver my car to me. Regards -Ravi Kiran Was this information helpful? No (0) Yes (0)
Mar 2, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 30, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in
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Comments

rkgurram

from Bengaluru, Karnataka

I have shared the details of the car and my phone number with VW (Basically responded to the above e-mail). In case you have not yet received it or you want to pretend you did not receive it. Here are the details except for my phone number which you can easily got from your service center.

Service Center Details: Bangalore Motors, Rajajinagar, Ph: +[protected]Mr. Nithin)
Car Reg No.: KA 04 MP 7074
My Phone : +91 97*****332
Service Advisor : Nanda Kumar ph: +[protected]

I have spoken to other customer service executives including Ms. Usha, Ms. Shalini, Ms. Divya, Ms. Ameera, Mr Ajmal. So do not for a moment pretend that you cannot trace my case, I have made sure that it is in your face. I expect VW to own up and make an effort to respond in Ernest to the issue raised here.

Anything else you guys want.

Regards
-Ravi