[Resolved] Volkswagen India — vw ameo hl plus model, improper clutch system

Puneet Bahety

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411021
Website:	Volkswagen.in

Purchased ameo hl plus petrol model on 8th dec 2017 from bu bhandari pune, but since the 1st day itself facing issues of clutch system. Clutch is too loose and i am unable to properly shift the gear. Whiles shifting the 1st gear, car starts to shake and vibrates a lot. On the steep when car stops it becomes very difficult to lift on 1st gear. Each time we have to release clutch and press accelarater simultaneously which may cause clutch issues in future. Clutch is too much loose and i am facing big trouble. Even when showed to the service center they told that this is a normal issue and manufacturing of the car is like that only. I am not satisfied with their solution so thought of writing in this forum. I would like to get this problem resolved from the company end as soon as possible. Awaiting for a possitive resolution.

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Jan 31, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Dec 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 18th Dec, 2017.

We have not received any response to our request dated 23rd Dec, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India