[Resolved] Volkswagen India — with out proper verification of warranted tyre rejection done by surveyor of good tyre company

 
3 Reviews
Tirupathi, India
 Sudheer Kumar Bandi on Dec 4, 2018
Hi volkswagen team,

This is regarding the issue at tirupati volkswagen service centre located at renigunta bypass road, tirupathi chittoor dt. Andhrapradesh, india.
Regarding my car right side back tyer (Vw vento – highline 1.6 mt) replacement to be done in warranty with service centre due to bubble visible on the tyre with manufacturing default the tyre pertaining to good year company 185 -15 inch tyre. I have purchased the car on dt 28.08.2018 (3 months from date of purchase).

I have dropped my car rear tyre with service advisor: mr. Seenu at service centre on 26 th nov-18 after due verification by him and he informed that it will be replaced for sure since no puntcher or damage done to the tyre except only bubble with manufacturing defect hence i dropped the same at service center for surveyor verification and by his assurance i immediately purchased new tyre of same company at the service center which costs rs.4500 above change even though warranty available for tyre.

When i dropped my car, mr. Seenu informed that the right side back rear tyre has been found good but no punctur or no damage except bobble appears on the tyre when air infused into the tyre after doing verification at service center and it was due to manufacturing fault and it will be replaced 100% in warranty claim as informed bt mr. Seenu.
Where i asked him to convey the same to the surveyor by showing the tyre with bubble and get it replaced with new tyre as per warranty. And by the assurance of advisor i dropped my original tyre at service centre and purchased the new one.

But no surveyor visited/ contacted/ enquired or telephoned me regarding tyre verification, or proof of supervising the tyre before me or at centre but all of a sudden on dt.03. Dec.2018 mr. Seenu advisor/consultant for good year tyre agent whatsapped me that as "tyre was runflat not covered under warranty boss" and sent one invoice signed by surveyor, and my question is with in short span how runflat may occur and proofs are with me this is the way customers are treating here. This clearly shows that due to the negligence of the team/management/ advisor/ consultant i recieved this type of reply from your team member.
As an esteemed company i'm very much dissappointed by the reply n response given by your team at tirupathi service center and if the same would have been informed before i wouldn't dropped my old tyre with you by i missing the chances that the tyre would have been replaced with warranty becoz of your advisor fault at service center by wrong guidance this is really unfair

The above scenarios was really a worst experience for me which was not expected being a volkswagen customer and i would need someone to address it immediately and get good year new tyre replacement for the same from the service center where i dropped the previous one with manufacturing defect and belief on advisor mr. Seenu.

Kindly do the needful,

With regards
Sudheer kumar bandi
Complaint marked as Resolved Jan 5, 2019

Complaint Status


[Dec 04, 2018] Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Volkswagen India Customer Care's response, Dec 05, 2018
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Hi Sudheer, thank you for sharing your concern with us. We regret the inconvenience this may have caused you. Please share your contact details for us to assist you better
Sudheer Kumar Bandi's [Complaint's author] reply, Dec 7, 2018
Goodyearjoj my contact number 9182746884
goodyearjoj's reply, Dec 19, 2018
Hi Sudheer, thank you for sharing your contact number. We have forwarded the same to the concerned team. Be assured, they'll connect with you at the earliest to assist you further.
Goodyearjoj my contact number [protected]

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    Volkswagen India - with out proper verification of warranted tyre rejection done by surveyor of good tyre company