Volkswagen India — worst after sales service from volkswagen kannur

Address:

Kottile Veettil ,NR.GOVT HOSPITAL,karivellur (po), kannur dist,kerala, india, Kannur, Kerala, 670521

I am losing a lot of time and money because of the poor sales and services by Volkswagen Kannur (PHOENIX CARS INDIA PVT. LTD.)

Vehicledetails:
VOLKSWAGEN POLO 1.2 Tdi 2011 Model
VIN : WVWF11605BT070860
GSTIN 32AAFCP1300E1ZA
Reg no. Kl-59-E-1999
Dealers name-VOLKSWAGEN KANNUR ( PHOENIX CARS INDIA PVT. LTD.)

Hi,

Last week on Monday[protected] I went to Volkswagen Kannur for inspecting my polo due to few problems like gear not engaging, turbo not kicking in, Suspension problems and all. They inspected and told me to change the parts like gear cable, Pressure converter, link road, back suspension, timing belt etc...and estimated around 50000rs.

As gear cable and Pressure convertor need to replace as quickly as possible (otherwise the vehicle will breakdown) I told them to order as soon as possible. Rest I told them to change during the vehicle periodic service (115000km) coming after a month as other issues are not a big concern. They took the order of gear cable and pressure convertor and told me to wait for a maximum of seven working days because parts are not available with them. I agreed with them and returned back home.

After a week ( on[protected] I called them back as they didn't even make a single call to me be related to that. I asked about the parts and they told me that parts didn't come and told me to wait another week more. I think they just ordered this day only because Normally every part will come within a week so I doubted about their response. Anyway, I'm ready to wait a few more days. But Unexpectedly this happened. They called me today ( on[protected] and told me that all parts expect gear cable has reached their showroom. Also, gear cable is in back order category so that they don't even know when it will be available and its not available with any other dealer in kerala. My polo Gear cable is in a broken condition and it will breakdown within a few days, I need to replace as soon as possible.

Gear cable replacement is the major problem for my polo and they are not concerned with it. As a Reputed Brand like VOLKSWAGEN, I didn't expect this. How can they say that "they don't know when it will available?"
As per them, I understood that it will take at least a month due to Backorder. They don't even bother about my vehicle that it will breakdown within days.

All the service is done at Volkswagen Kannur only because other service centres are far away from us and for the past 3 years, I am spending more than 45000rs per year for this car for just servicing and parts changing. Their Aftersales service is very poor. Please go through my Service records and verify.

Previously also I have made so many complaints about their service and parts but i didn't get any justice.Hoping my issue will solve soon.

Thank you
VIVEK KV