Volkswagen India — worst customer satisfaction

Address:

Hisar, Haryana, 125001

After sales service - A nightmare with Volkswagen .
Yes you heard that right, after sales service of volkswagen specially volkswagen Hisar is worst you can think of . From incomplete knowledge to misguiding customers, they have done it all. I recently bought a Ameo highline plus in december 2017 and since the last 3 months i had visited the service center twice for faults in my car . Once the car crosses the speed of 80km/h the steering vibrates and trust me it was a major vibration, you can see the steering shaking, it took 3 hours for the volkswagen hisar to diagnose the problem and what they did was a wheel alignment, yes a wheel alignment for a shaking steering. That's brilliant . Same day after the dealer ended up disparaging the brand value by saying ' this is a issue in all volkswagen cars', I went to a tyre car center and got wheel balancing done there and miracle the problem was gone, volkswagen took 3 hours for a job was merely a 15 min work. But it didnt stop here, after 3 days one of my car's front tyre got a bulge at a speed of 20km/h and the dealer once again stoo[censored]p to my expectations by saying ' sir you should contact MRF for this, they will solve your problem, as if i bought the car from MRF and you will be shocked to hear that my car only have 1500 kms on the meter. I have already complained to volkswagen india (CCR no. - 113405) but no solution. It went like this, I received a call from volkswagen hisar after I lodged a complaint with volkswagen india, but their response is far from satisfactory for a company which is focusing on customer satisfaction . Their customer relationship manager as well as workshop manager did not give me any satisfactory answer to my questions.
I am not at all satisfied by their grievance redressal methods. Your dealer's staff should learn to value the customer and his trust in your esteemed company and should not try to disparage the image of company by making any false comments.
After my experience i have no doubt in my mind why Toyota is leading in customer satisfaction. They service your car in 60 minutes or give you a 20% discount if they fail to do so,
After all this said, i would like to say that i wont recommend Volkswagen to anyone ever now . I hope you would take my feedback seriously unlike your dealer-partner .
Regards
Yashwant Sangwan
Mobile number - [protected]