[Resolved]  Voltas — [protected] dt 21st may -voltas 1.5 ton inverter 3 star ac - performance issue - pathetic service from voltas

Address:

Hyderabad, Andhra Pradesh, 500094

Hi Voltas Team,

Would like to inform you that nobody turned up till now and the twist here is that today when I called up Mr Shreenivasa Sreeni in the morning, he said it is his colleague who had spoken to me and not he as his mobile was with his colleague due to he being in meeting……

Again after hearing my lengthy story, he said will get it addressed today…..Till now none of your team members contacted and your BSM also not picking calls…..

Will there be any end to this ?

Thnx & Rgds / Tarak

From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: Tuesday, June 5, 2018 11:39 AM
To: 'Voltas'
Subject: RE: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Hi,

I just spoke to Mr Shreenivasa Sreeni, BSM and he said will get this issue addressed today…..

Shall await this…….

Thnx & Rgds / Tarak

From: Voltas [mailto:[protected]@conneqtcorp.com]
Sent: Tuesday, June 5, 2018 12:51 AM
To: tarakaramarao.jetty
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas :::Customer Revert

Dear Sir/Madam,

Thank you for contacting Voltas. We regret for the inconvenience caused to you.

It’s our endeavor to assist customers in best possible way always. We have forwarded your concern/request to the relevant team and same will be addressed at the earliest.

For further help below are the details

BSM Name:- Mr. Shreenivasa Sreeni
Contact No:- [protected]

Appreciate your patience and support in this regards.

Regards,
Prashanth
Voltas Team
Please feel free to call us on[protected],[protected] or SMS to 56677.
Please note our new email id [protected]@conneqtcorp.com
Mail-Id's are migrated to Conneqtcorp.com from tata-bss.com
So kindly note the same and do further communication in the New Email-Id


_____________________________________________
From: tarakaramarao.jetty [mailto:tarakaramarao.[protected]@precisionit.co.in]
Sent: 04 June 2018 13:23
To: Voltas
Subject: Ref : [protected] dt 21st May -Voltas 1.5 Ton Inverter 3 Star AC - Performance Issue - Pathetic Service from Voltas


Hi,

With ref to the subject cited, I would like to putforth hardships I’ going through due to this product and its service……..

I’ve brought 2 nos Voltas 1.5 Ton 3 Star Inverter AC dt 12th June’18 from Croma – AS Rao Nagar, Secunderabad ( Invoice attchd ) which we noticed to be having performance issues almost since beginning….
When complained to the Technician during his free service visit, he could not resolve the issue….Later when we raised issue with Voltas on Tollfree no, the visited technician said both of them were not properly installed due to which there is gas leakage resulting in less cooling…..
He attempted some repairs and refilled gas after which we noticed improvement in one unit and same issue in the 2nd unit……

Upon raising another service request, another technician visited and said he external condenser unit has problem and needs replacement for which he’ll raise request. After hectic persuation with your service centres and toll free nos, they said External unit not available and they’ll attempt repairs / grazing of the external unit which they attempted and still the issue remained same.

We raised one more request on your tollfree for which they sent one more technician who visited us and said will get the external unit which he brought after hectic persuation and replaced. Even after this, cooling issue remained same.

We re-opened the ticket on 21st May’18 after which one technician visited and said gas leakage problem and will get the gas and refill the next day…..

We are still awaiting the said “Next Day” as the technician not turned up till date even after continuous persuation with your local service centre aswell Tollfree…..

I’m seriously worried for having invested on Voltas which I felt carries Good Brand Image and reputation being TATA’s organization which somehow found to be totally wrong…Croma, during purchase of this product said this has 5 years comprehensive wty and later when I called the tollfree to register the same, they denied this claim stating that 5 year wty is only applicable subject to registering this on the day of purchase which none of the executives at Croma informed me…….

Pl share with me your escalation matrix as I wanted to share my grievance with your Management to make them understand the hardships a Voltas Consumer had to undergo having brought your product…..I’m infact exploring the option to complaint this in consumer forum if this is not addressed to my satisfaction immdtly………

An immdt response and solution is expected from you……….





Warm regards,

Jetty Taraka Ramarao
Mobile #[protected]

Flat no 501, SS Aditya Anand Maple,
Defence Colony, Sainikpuri,
Secunderabad – 500094.