[Resolved]  Voltas — 2 ton split brand new not functioning for 3 months and no response from company

Brand new 2 ton split ac of make voltas bought from "national agencies"patiala has been non functional since 27th aug 2019.ac serial number 4552444a19da00169. Same has been repeatedly followed up with voltas customer care via phone through the customer care helpline. Complaint number is [protected].
After repeatedly contacting voltas customer care, false dates and promises have been time and again advised to self for the repair date. Full summer the ac was not functional causing great discomfort to my family and 2 new born kids. There after have also been subject to rude behaviour by the customer care staff on phone on one occassion. The voltas area service manager mr mohit sharma is also not responding to calls and messages anymore. As such there is no other option left for self other than seeking redressal from a consumer forum.
If voltas was aware that the ac could not have been fixed timely then keeping in mind the interests of their customer they should have had replaced the full unit for an amicable resolution. However let alone a resolution i have no update at all from voltas on this matter.
Apparently they have no intent to repair this unit, i therefore seek either full compensation for my ac unit or a complete renewal of the same.