[Resolved]  Voltas — ac 123 lye

Address:Thane, Maharashtra, 401107

It is a pathetic service from voltas, it has been only six months since i have purchased the voltas ac 123lye bearing serial no 4551674a17bc05672 and the remote circuit has conked off. Subsequently a service guy came (Complaint no [protected]) and took the circuit saying it is a common problem with this model and many of the units of the said model has reported the same problem.
Moreover he did not give any service report while taking the part. It has been a week now but still there has been no response. Since it is a six month old purchase only i want a replacement of complete unit.
Earlier i had a videocon ac and must say their service was of quite high quality compared to voltas, also the machine gave problem only once that too after 3 years if i remember correctly
With the overall experience till now, i would surely would not recommend anyone to purchase voltas products, neither would i be purchasing any.
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Nov 24, 2017
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2017
Voltas Customer Care's response
Dear Sarthak,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Oct 24, 2017
Voltas Customer Care's response
Dear Sarthak,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Complaint comments 

Comments

Its been almost 4pm now . Entire day passed but no contact from any of the representatives . This proves how seriously is a complaint (escalation) is taken by Voltas
Voltas Customer Care's response, Oct 17, 2017
Verified Support
Dear Customer (sarthak1000b),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

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