Voltas — ac compressor in warranty replacement

amitsharma_007us

from Delhi, Delhi

Address:

C3a-110a,janak Puri, New Delhi, New Delhi, Delhi, 110058

I filed AC not working complaint on 3 Aug, complaint number [protected].
On 10 Aug service personnel came with some sensor and found that it was problem with compressor (Warranty 5 years, purchase date Feb 2015).
After 1.5M of long waiting I received call from customer care that they do not have compressor for my AC model ( 1.5T 18VDY, Hot & cold inverter).
Also told me to buy new AC for which they will compensate Rs 7000.
Do you think anyone will invest another 45k for weird reason of compressor not available which is under warranty?
Request please help me with this issue.
Phone number of personnel I have spoken to :
Mr Vicky : [protected]
Customer care (Chilz) : 41576934

Brgds,
Capt Amit ([protected])
Email : [protected]@yahoo.com

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Voltas customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Voltas Customer Care's response Dear Amit,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Oct 18, 2019

Updated by amitsharma_007us Hi,
Can you please advice what is happening regarding my complaint, as I spoke to Mr Ashok Yadav (BSM) but he also says compressor part is not available and offering that I should purchase new AC and they will give little discount.
If company is not able to provide spares then why they claim 5 years warranty?
How they can suggest customer to buy new AC (costing 40k) every time it has some problem.Who will take their excuse of non available spares.If they do not have spares then better they should provide new AC rather than compensation of small amount and asking customer to buy new AC.
I am sure returning customer will not buy Voltas AC again also they will spread word for irresponsible behaviour of service personnel they get after product is sold.
I have a new construction in progress for which I have to buy some ACs but I swear to God - Never Voltas again.