Voltas — Ac in warranty not repaired

Address:

HQ 22 INF DIV , NEAR MH , MEERUT CANTT

Dear sir,

1. We have installed one 1.5 ton split ac in our office complex at meerut.

2.ac was purchased in may 2019 and is not working since april 2020, due to lock down the call center was not responding. Finally i was able to speak to call center on 16 june 2020 and complain no [protected] was register. As their was no response for two days i called back the call center and they cancel led my complain no [protected] and gave me new complain no [protected] on 23 june 2020.

3. I was informed that complain no [protected] is been cancel led as the service center where my complain was register is not working.

4. Regarding complain no [protected], i had to coordinate with call center and received phone number of service center in meerut.

5. Finally the service representative visited our office complex on 25 june 2020 and informed that pcb card is damaged and will be replaced by the company.

6. On 26 june 2020 i got a message on my phone that my complain no [protected] is cancel led, i had to call the call center and get my complain activated again. Now iam getting call from voltas call center that my compliant is cancel led.

7. You are requested to look in to my complaint and provide an early solution, failing which i will be forced to file an complaint and look for legal options.

Regards
Lt col hemant joshi.