[Resolved]  Voltas — AC invertor 1 ton - Bought on 12 of May 2020

Address:Address of Shop from where AC purchased: Kothari Agencies Haluriya Chowk Bhavnagar 364001 Gujarat. Person in charge Mr. Parth - Phone - 9737859999

Dear Sir,

Good day to you.

I had purchased an AC - Voltas 1 ton split with inverter on the 12 May 2020, from Kothari Sales

In the peak summer when I needed it the most. The problem as below:
After I purchased it I was not provided a bill.
The kothari sales person - Mr. Parth told me that installation will be done tomorrow on the 13th of may and will charge Rs 1500
The next day the installation was done but with lot of errors. - The installation person charged 1500 + 400 for drilling hole, the hole was not filled with putty, the wires were not connected properly just kept naked. Please see photos of installation.
During installation I realized that the remote display was not working.
I called and messaged Mr. Parth of kothari sales the same day. Please see Whatsapp screenshot.
This is when the problems started. Since then i have been to kothari multiple times and requested completion of installation and bill. which kothari sales did not give me.
I understood that due to the lockdown it might take time as advised by kothari sales.
I raised a complaint which was closed by the installation person on call. I kept raising complaint and they called and closed this i came to know by the messages. Please see the screenshot of the messages.

One lady from the installation office called me to tell me that they will send the remote earlier this month and said that the installation bill will have GST and require extra. I am a honest person I want a bill with GST. I have not received the bill ylast week on sunday bearing the date 13.05.2020 while the payment was made on 12.05.2020 and the bill does not include the 2% credit card charges and installation charges.

Also, the lady said that the installation charges was 600 or 700 ( I don't Rem) and that she will send me 500 rs cash as I was charged extra.

Finally last week I received a call from voltas and I explained my problem and raised another issue which was again closed to by someone else who called them and closed. from phone number [protected]. I can't even raise a complaint over the phone as it will be closed by someone else from kothari sales or the installation company over phone. I am not aware of the system.

Sir. I am a working professional in Bhavnagar Gujarat and work Monday to Saturday. I only get Sundays at home. Its been over a 1 and a half month and no resolution yet.

My AC remote is not working and the temperature is stuck at 28 degrees. What is the use of this AC as the entire summer has already gone.

I had bought the Voltas AC thinking Voltas is a good company with reach in small towns also but I feel cheated and I have not been able to use the AC.

Please accept my prayer and take the AC back and refund my money. I hope you will do justice.

Address of Shop from where AC purchased:
Kothari Agencies
Haluriya Chowk
Bhavnagar
364001
Gujarat.
Person in charge Mr. Parth - Phone - [protected]

Installation company:
Phone number [protected]
Nitest voltas installation: [protected]
Pankaj - [protected]

Thanks for talking to me Uddesh Tiwari from to whom I spoke today and prepared this email.

Please help.

Warm regards,
Arjun Banerjee (A grieved customer)
[protected]
Alang. India
+17 photos
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Aug 12, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2020
Voltas Customer Care's response
Dear Arjun,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
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