[Resolved] Voltas — Ac not cooling well

1 Review
 chanchal choudhary on Apr 21, 2017

I raised a request with voltas team on 18th apr 17041830816 and after follow-up i got a call on 20th apr from technician. Tech from dev enterprise najafgarh didn't checked anything and said that gas is leaking from ac and charged 400 rs. But we have got the ac filled and repaired by a local tech on 15th april.

Technician confirmed that he will come next day on 21st with another guy who will fill the gas and get it fixed but on 21st i got a message that request is cancelled as customer not responding. We got the local technician and he identified that gas is fine but ac is melted from inside and he took it for repairing.

My question is to voltas how come they have charged 400 when they didn't did anything. Also when my mother already informed him that gas is already filled and repaired. Also next day they update a wrong thing that customer not responded. However no one contacted me.

I want this to be escalated and need to get refund for 400. Although its not a matter of rupees but a matter of right and wrong
Complaint marked as Resolved May 23, 2017

Complaint Status

[Apr 21, 2017] Voltas customer support has been notified about the posted complaint.
Updated by chanchal choudhary, Apr 21, 2017
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Verified Support
Voltas Customer Care's response, Apr 22, 2017
Dear Chanchal Choudhary,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Voltas Online Team
Verified Support
Voltas Customer Care's response, May 23, 2017
Dear Chanchal Choudhary,

We hope your concern is resolved. Please drop us an email at voltas.socialmedia@gmail.com in case you need any further assistance.

Voltas Online Team
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    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    Voltas - Ac not cooling well