[Resolved]  Voltas Ac — Unresponsive customer service

Address:	Gurgaon, Haryana, 122001
Website:	www.voltas.com

Voltas customer service - unresponsive & insensitive
Request no [protected]
This complaint was lodged on 1st june'16. We had shifted recently and had also shifted our voltas ac 1.5 ton split ac (Bill attached). Ac was working fine in our old house. When we got it fitted in our new house it started working but after half an hour was not cooling.

We contacted your customer care and lodged a complaint, your technician came to inspect and said that gas was finished in ac. He took another appointment for 5th june, came for filling of gas. To my utter disappointment, both the technicians seemed so clueless about the procedure, they kept doing trials and trying different ways to get the gas filled. They charged 2200/- and did not provide a receipt for the amount. After filling gas, ac seemed to cool for 5 min and again stopped. Ac is not cooling again, i think gas was not the problem at all. I have again lodged complaint with your customer care on 5th afternoon, waiting to hear from you. I am feeling duped in the entire process having paid for a problem which might not be a problem at all.

I have been calling customer care repeatedly, total approximately 25-30 times with no one returning my calls. The franchisee appointed by voltas makes false promises of sending techinician and then switches off its mobile. (Unique services). I am cursing the day we decided to go in for a voltas ac vs others.

I have got a local ac mechanic to check on ac and he cleared that compressor has problem, there was no problem of gas shortage in first place. So i have been duped in the entire process.

Weather has been so harsh and ac not working is making it worse.