[Resolved]  Voltas Ac — Water leakage and ice falling

Address:	Pune, Maharashtra, 411045
Website:	www.voltas.com

Team,

Because my 75% of family members are working with Tata, Tata Chemicals Ltd to be precise, I thought to purchase a product of Tata and not anything else.
This idea was not because I wanted to avail additional employee discount, but because of the trust which was developed with Tata in this many years.

I bought Tata Voltas AC 1.5 T from Flipkart, and since day one I am facing some or other problem. Installation of AC was pain, following up with the installation team was the worst ever experience. After that, water leakage started, and every-time the technician comes after minimum 5-6 follow ups, and he comes to my home and opens the AC Unit, gives a look at it and claims that it is resolved. And they will suggest us to keep the AC ON for whole night, and let us know. Before we could even test it, I will always get a message that the problem is resolved.

Now the problem has reached to next level, ice pieces have started falling out of the winges. And they directly fall on my TV.

Below are the SR numbers.

SR # 1 : [protected] Dated : 21-May-2015
Description : I have called up CC, to register my product because at that time their website was down. Till date I was relaxed and under the impression that my product is registered. But then at time of raising today's complain, I came to know that my product was never registered and the person who had taken this request; has mentioned in the description that this call was for Product inquiry.
Feeling so much disgusted by knowing this.

SR # 2 : [protected] Dated : 09-Dec-2015
Description : Raised the water leakage problem, after struggling to get in touch with Customer Care and the technician; they came to my home. Took a look, like an expert at the product. And claimed that the problem is solved. We trusted them. And the problem was still there.
Mistake I did : Instead of again raising/reopening the complain, I directly called the technician and tried following up for a month. And then I gave up.

SR # 3 : [protected] Dated : 01-Mar-2016
Description : After the previous complain, we had almost forgot that we have an AC in our home. Then suddenly we again started the AC, and the problem was still there. And so we raised the complain again.Request which was raised on 01-Mar-2016, the technician came to my home on 11-Mar-2016. Does it really take this long for a person to take a visit ?
This time there was different set of people, they said that the product which you purchased is wrong product. You should have never purchased this. I was like WTF ?
And on the other side, they did took a look at the product, did some type of servicing and claimed the problem to be resolved.
As part of this SR, I had clearly asked the CC representative to make a comment, that I want the replacement and that I am demanding for a new AC. To my surprise, there wasn't any such comment added by the CC representative.

SR # 4 : [protected] Dated : 13-Mar-2016
Description : So now I have again raised the complain because today ice pieces are falling from my AC Cabinet. And it is high time that I have been patient. Now I don't wanna hear anything and simply need a replacement of my AC.

Let me see how you guys help me.

Thanks,
UmanG