[Resolved]  Voltas — air conditioner - gas charging problem

I had get the gas refill in my Voltas Ac as on 29.03.19. But few days back I felt that the Ac is not working properly. So I raised a query to Voltas custom care regarding my concern. So they assure me that we will send our technician to resolve the same & we will not charge anything as same is in warranty period i.e 3 months. But when the technician arrive they ask us Rs 350/- as visit charge. I have asked Voltas Customer Care regarding same but they are not entertaining and said that you have to pay the charges. After that I have to pay that 350 Rs as a visit charge irrespective of the fact that the same is under warranty period. So I want my money back. I am enclosing copy of bills to corroborate the same.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 19, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2019
Voltas Customer Care's response
Dear Pushkar,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Jul 16, 2019
Voltas Customer Care's response
Dear Pushkar,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4384
    Pending
    136
    Resolved
    3040
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information