[Resolved]  Voltas — air conditioner service complaint

Address:

5/9/20, HAZAR HAT KALITALA LANE SHIBPUR HOWRAH, Howrah, West Bengal, 711104

Hi,

I am tamal banerjee. My address is 5/9/20 hazarhat kalitala lane west bengal howrah -711104. I submitted a service request for my split ac servicing on 09th of may on voltas portal, my service request number is [protected] for the date of 11th of may 2019. There is also an option to select the time as per my preference so as a service holder i have selected the time of 9.30 a. M for my ac servicing. Now it is 1pm but no one yet called me for this purpose. I have called thrice in voltas care number i. E [protected] on 10.52a. M, 11.02a. M and 11.27a. M. First time when i called in voltas care there executive told me that the service request is raised on an priority basis and it is forwarded to our nearest service center named "cool wave" and gave me a number of that service provider i. E [protected] which is invalid. After that i called on the voltas customer care number for the second time and told him about this thing and he also told me that my service request has been raised on priority basis. On 11.21 a. M i got a messege that my request no-[protected] assigned to engg kaushik, phn no -[protected]. I called this person and asked about when he is gonna come to my place but he told me that he is not gonna come to do the ac servicing at my place, its just a number, someone else gonna look after my service request. That is when i called the voltas care for the third time and the customer care executive told me that i have booked the service request for the evening session where as i have booked it for the morning session. After that i called this person (Engg kaushik, phn no -[protected]) and asked for their office number. He gave me a phone number i. E - [protected]. I called on this number and a lady picked up the call and told me that their service center is open from 11am to 6pm, the service person will come within that only, and when i asked her about the message that is send to me regarding the service person number she told me that its just a message that guy will not come someone else gonna come and after that cut the phone.

I would like to request you to please look into this. My one whole day office is being spoiled due to this thing. They (The voltas guys and the service center guys and the lady) behaved like they only have the value of time and my value of time doesn't matter to them. Please look into this and do the needful on an urgent basis. It is almost 1.30 pm but still i didnt get a single call from those guys. Please feel free to call me anytime on [protected], my email id is "tamal. [protected]@gmail.com".