[Resolved] Voltas — area manager no response complaint against the installation contractor

Achudha

from Hyderabad, Telangana

Address:

T1/3rd Appartment,Aravind towers,, Central Avenue,, Chennai, Tamil Nadu, 600080

Dear, my complaint against the instalation your contractor prakash refregerator service chennai 600080. U r consumer crew member asked me to contact area mngr i explained the fault of contractor. Then i advised him to give a warning memo for the contractor, our housing society put a penalty for me and they given warning letter of the main highvoltage cabke damaged by the contractor, so, i asking u take necessary action give a warning letter. I try to call u r area manager but he never answer nor reply. Customercare means u group have to satisfy the customers, u r saying world no1company but services unsatisfaction, still i am afraid to apply a free service. I hope u may consern. I am expecting u r valuable reply.

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Mar 26, 2020

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2020

Voltas Customer Care's response Dear Customer(Achudha),

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Feb 18, 2020

Updated by Achudha My registered mobile no [protected], i am expecting u r response call.hwre i attached my ac details.

Verified Support

Feb 19, 2020

Voltas Customer Care's response Dear Customer (Achudha),

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Voltas Online Team

Verified Support

Feb 24, 2020

Voltas Customer Care's response Dear Customer (Achudha),

We tried to speak with you personally at your number but the number was switched off. We request you to provide an alternate number along with the feasible timings, which will assist us to get the needful done.

Regards,
Voltas Online Team

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Comments

ItsUps chaubey

Jul 4, 2021

Hi,
I raise a call for gas filling on 2 Jul 2021.
But till 04 Jul 2021 I did not get any support from VCC.
They said only sir we marked your complaint on priority basis. I didn't understand what is the meaning of high priority when you didn't resolve in same day.
I[censored] can't provide such support then plz don't sell your product. It impacts the big brands name of TATA.

Voltas Customer Care's response, Jul 7, 2021

Verified Support

Dear Customer(ItsUps chaubey),

We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at fb.com/msg/MyVoltas so that we can assist you further.

Regards,
Voltas Online Team