[Resolved] Voltas — asking for refueling gas every year

Ritesh81

Address:

Faridabad, Haryana, 121002

Last summer voltas charged rs 3200 to fill the gas. This summer i called voltas for maintenance service and now they say that the gas leaked and i must pay again for the gas filling. Why a customer has to get gas filled every year if the voltas people didn't fitted and sealed properly after refilling it last year. I strongly believe that gas is required to be filled once in a 5 or 7 years and not each summer.

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Jun 2, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Voltas Customer Care's response Dear Ritesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Apr 20, 2019

Voltas Customer Care's response Dear Ritesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Apr 21, 2019

Updated by Ritesh81 The problem hasn't been resolved yet. They must compensate for their below mentioned statement.

1. They lied that my warranty has expired and I need to pay for service.
2. When I asked for supervisor, over the phone to one of their representative, the transfered to another representative, who portraid herself as senior supervisor.
3. Supervisor promised that he will call us back next day with solution, but no called back.
4. Long hold on the call without any prior disclaimer and then hung on me

This is not good service of Voltas. Please don't reply for apologize. I want solution and compensation for the time I had wasted on call

Ritesh

Verified Support

Apr 29, 2019

Voltas Customer Care's response Dear Ritesh,

In order assist you. Kindly share your complaint number and registered mobile number so that we can assist you with your concern.

Regards,
Voltas Online Team