[Resolved] Voltas — breakage of front grill during ac installation by technician

jasrotia65

from Delhi, Delhi

Address:

New Delhi, Delhi, 110010

I purchased a window 1.5 ton ac voltas ac on amazon (Order[protected] dated 05 apr 19 and asked for a installation service request through voltas customer care with request no [protected] dated 07 apr 19.
The technician allocated for the job was highly unprofessional and did the work in haste. He broke the front grill locking mechanism and somehow fixed it at that moment. But it came out after sometime.
The technician was working in haste and not respecting what customer desires regarding location of stabilizer. He not even connect the earth wire to the plug. Instead cut it short which is such a important thing. This was done by myself later. The quality of job was pathetic.
It is requested that the front grill cover of the ac replaced as it is under warranty and done by voltas technician during installation

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May 19, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

Voltas Customer Care's response Dear Customer(jasrotia65),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 16, 2019

Voltas Customer Care's response Dear Customer(jasrotia65),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team