[Resolved]  Voltas — Cheated by fake extended warranty promise

Hi,

I have purchased voltas air conditioner window - 1.5 tonne on 1st april 2019. My ac developed a fault and i have registered a complaint. After registering a complaint i received an email generated that says my product is out of warranty. I have applied for extended warranty at time of purchase. I called customer care and requested them around 20 times to provide me the reason why my product is showing as out of warranty.

I have availed extended warranty which makes my product eligible for 5 year warranty. Before the technician arrived at my home i called customer care to tell them that i am not going to pay. The customer care person told me to just show a message to the technician for a 5 year warranty and my work will be free of cost. Today a technician came and told me my product is out of warranty and took charges for it.

I need an urgent response to this matter as to why i am not given a five year warranty.