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[Resolved]  Voltas — Cheating customer and no warranty and sold me a defective product

Hello,
Myself gokul raj i own a voltas r410 split ac 1.5 ton inverter ac.
Recently i have noticed my ac is not working properly and not cooling at all and noise is coming from the ac. Its been 1 year since the ac was purchased and voltas promised me for 5 years warranty for both indoor and outdoor unit.
Now i have contacted voltas authorized service center for the issue and they have sent me a technician and he came to my home and told me to pay 700 and i was claiming that ac needs to be taken to service center and he will do the service in his place only.ac service or any kinds of repairs most of the company will do in customer place only but voltas is telling that they need to uninstall the product from my home and needs to taken to service centre.

I want voltas to fix this issue in my home if they cannot do service in my home, voltas want to provide me fresh unit of the ac as replacement.

I will never ever pay even single paise for any service as its under warranty for next 4 years.

If my issue is not resolved immediately i will take this issue to all social medias and consumer court.
So voltas have to face all the consequences.

Kindly contact me at my number [protected]
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Complaint marked as Resolved May 21, 2020

Complaint Status


[May 18, 2020] Voltas customer support has been notified about the posted complaint.
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    Customer satisfaction rating
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    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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