[Resolved] Voltas — company deny for free service but committed at the time of purchase

sarbsukh

from Jalandhar, Punjab

Address:

# 114 palam vihar majitha road, Amritsar, Punjab

Respected sir/madam,
Actually i want to say that i have purchased a split airconditioner in the month of june 2018 from a voltas dealer who has a showroom in hall bazar amritsar. When i registered my product on the company online service system a company executive communicate me company service policy which is mention as below.
1. Company give me 02 no: free service within a year.
2. Company give me 5-year full product warranty and 10-year compressor warranty.
3. The company has a condition on warrant:
"that consumer avail the facility of warrant who got regular service through company service center"
Now the company gets one service in the year 2018 and the second service which is due in the summer season of 2019 and also free as company policy but the company neither provide me second free service nor continue my product warranty.
So help me for justice against the company's this forgery and protect my right. And provide me my second free service and regular warranty.

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Oct 16, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2019

Voltas Customer Care's response Dear Customer(sarbsukh),

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Sep 14, 2019

Voltas Customer Care's response Dear Customer (sarbsukh),

We are sorry for the experience you had. Please share your complaint number or registered mobile number and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Comments

sukhadm

from Mumbai, Maharashtra

Your DTH Service center is a fraud center not deal with customer properly Due to his this behavior I fed up from Voltas company and can't recommend to anyone for purchase the voltas product Because of its service procedure totally fraud.

Voltas Customer Care's response, Sep 9, 2019

Verified Support

Dear Customer(Sukhadm),

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team