[Resolved]  Voltas — complaining against window ac

Address:

Sector 51 , noida

Dear team,

Greetings of the day!

I had purchased a voltas window ac model no. 185dy (Delux) 4011208c17cc19536 (1.5 tonnes) in april, 2017 from vijay sales sector 18, noida. The ac unit purchased is not working properly from the date of purchase itself. When informed to the dealer he has asked me to directly contact the company to get the problem solved. I have approached your authorize service centre... At that time the issue was resolved... After completion of it's warranty period i have purchased an amc of 2 years from voltas... And again i am facing the problem of cooling since may 2020..

Had made a complaint in customer care of voltas and the complain was resolved by some agency named siddhi vinayak... The same complaint was attended by that persons thrice in approx 2 months... Every time i made a same complaint and it was attended by the same agency which has no any skilied person nor professional...

Have spoken to mr. Satish upadhyay in voltas with latest complaint no. [protected]- (3rd august, 2020). Mr. Upadhyay had informed over the phone that they will get the unit checked and then take necessary action.

The complain was made on 3rd aug for which the appointment was scheduled for 5th aug 2020. I have been chasing you people day in and out but no one has bothered to get my complain resolved.

Mr. Upadhyay had given assurance that the same will be resolved latest by today eod but unfortunately nothing has happened till date. I am really very disappointed and upset with this kind of customer service provided by your esteemed organisation. And also surprised with the problem with the brand named voltas... And it's products...

Request you to take strict action towards its replacement as its under amc. Also request you to take action against your authorised agency siddhhi vinayak who is not ready to entertain any complaints. He has been using abusive words whenever i try to tell him the problem. Whenever i try to speak to them they say please connect with customer care at voltas.

This kind of services are not acceptable from a reputed company like voltas. Nor your dealer nor your authorised service centre has taken any action and has been taking the matter very lightly. If the problem is not solved in next 2 days i will not be left with any other option but to approach the consumer court. Request you to take immediate action towards it.

Yours sincerely
Mohammad salim siddique