[Resolved]  Voltas — complaint no-[protected], with the name of rajeev goyal, registered mob no [protected]

Address:

Agra, Uttar Pradesh, 282005

Sir,
My complaint no [protected] is being registerd by me on 27.08.2018 to your company, one of your visiting officer visited my air conditioner on 28.08.2018 and charged us 400 rs as visiting fees and told us that our problem will be resolved by 24 hours.
But till date no one from your company has came to repair our air conditioner.
On calling your call center they are just saying "sir we are forwarding your concern and the problem will be resolved in 24 hours"
And when we are calling your service team they are just delaying in repairing the issue.

We have register the same problem 2 approx 2 months ago having complaint no [protected] and at that time also we call and registered our problem and with in 24 hours our problem get solved and we paid total 3500 rs for issue fixed by your service team.
Since as per your company policy if same issue came with in 3 months your company claim to be fixed the same without any charges, and our issue has occurred with in 2 months.

So we are guessing the delay is being done intentionally and we are not satisfied with the services provided by your company.
We request you to kindly resolve the matter on urgent basis and keep our faith in the brand name "voltas a tata product"