[Resolved]  Voltas — compressor noise in 1 ton ac

Address:

Mumbai City, Maharashtra, 400705

Dear sir/madam,
Voltas 1 ton ac was brought by me for my flat address below from kohinoor televideo pvt. Ltd. On 07/03/2017 vide its tax invoice # pbr/412196 and order # ord3119008 with warranty of 5 years for compressor and one year warranty for rest of parts.
Till now compressor and ac was maintain by your authorized staff.
On noticing noise problem, kindly note that we registered a request -[protected] dtd 28th sept 2017 for servicing, correction of drain pipe and noise correction which is not fully resolved. Your authorized workman mr. Kalamullah visited our flat on 29th who could resolve first two problems.
However the big issue of compressor noise could not be corrected by him. He stated that this problem will need replacement of compressor or whole ac. I also stated that he will inform his higher ups. Thus this noise problem from compressor is pending which i reminded to customer care on 30th september 2017.
I also sent twice sms to voltas ac engr. Mr. Pawar 29th sept and 4th oct 2017.
However there is virtually no response from voltas service dept nor customer care is able send any one for resolving the noise problem.
You are kindly requested get my 1 ton ac noise problem resolved at the earliest.
My 1 ton ac is in your voltas warranty and its problem, voltas ltd is bound to rectify.
Thus kindly arrange resolution at the earliest and avoid our hardship. If problem can not be corrected, then arrange to replace our 1 ton ac at the earlist.
Hope for early action and i will not be forced to take with higher ups or go legal option,
Regards,
Shanker lal mandowara
M-[protected]
Address-a-301, mahavir sadhana bldg, sector-14, sanpada, navi mumbai-400705
My e-mail id - [protected]@hotmail.com