[Resolved] Voltas — cooling issue from day.

Ronit_sizzle

from Delhi, Delhi

Address:	New Delhi, Delhi, 110043
Website:	Cooling issue from day one.

I bought this air-condition last year from voltas which is under 5 years warranty. I had cooling issues from day one. On several occasions i had called your office regarding gas leakage problem and i have realised that your team is not capable to fix the problem as i was given lot of run around, even after technician home visit no resolution was given. Last time in april 2018 teachnician have come 2-3 times to resolve the cooling issue and post their visit i had to call again after it stopped working later they replaced the compressor which took 7 days to come and now again 2 months later there is no cooling. And j have to sleep under the fan in 43°c temperature in delhi. Kindly refund the money so i can buy a new aircon as j didn't pay for the defected aircon. You guys have not been able to fix the problem. Response eagerly awaited.

It's a request if you can please do something as i am highly disappointed.

I dont know if i eill be able to recommend voltas to any of my friends and family.
Regards,

Rajesh kumar yadav
[protected]
Sanjay kumar yadav
[protected]
Rz 145 chetan vihar, gopal nagar extension. Behind railways factory, najafgarh, new delhi 110043
India

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Aug 10, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Jun 25, 2018

Updated by Ronit_sizzle bought this air-condition last year from Voltas which is under 5 years warranty. I had cooling issues from day one. On several occasions I had called your office regarding gas leakage problem and I have realised that your team is not capable to fix the problem as I was given lot of run around, even after technician home visit no resolution was given. Last time in April 2018 teachnician have come 2-3 times to resolve the cooling issue and post their visit I had to call again after it stopped working later they replaced the compressor which took 7 days to come and now again 2 months later there is no Cooling. And j have to sleep under the fan in 43°C temperature in Delhi. Kindly refund the money so I can buy a new aircon as j didn't pay for the defected aircon. You guys have not been able to fix the problem. Response eagerly awaited.

It's a request if you can please do something as I am highly disappointed.

I dont know if I eill be able to recommend Voltas to any of my friends and family.
Regards,

Rajesh Kumar Yadav
[protected]
Sanjay Kumar Yadav
[protected]
RZ 145 Chetan Vihar, Gopal Nagar extension. Behind railways factory, Najafgarh, New Delhi 110043
India

Verified Support

Jun 25, 2018

Voltas Customer Care's response Dear Rajesh Kumar Yadav,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jul 10, 2018

Voltas Customer Care's response Dear Rajesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team