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[Resolved]  Voltas — dealer cheated and supplied defective and old window ac 1.5 ton

Address:Mumbai, Mumbai City, Maharashtra, 110032

I procured one Window AC 1.5 Ton from Voltas authorised distributor - Santosh Enterprises, C 30, Main Road Kanti Nagar, Delhi 110051 on 18th May 19.

At the time of installation, it was giving some abnormal noise from the fan. It's outer body had dent. At the time of installation, technician put some gatta / pulled air compressor hardly to stop the noise. The noise stopped for 5 - 10 minutes but it started again after 5 - 10 minutes.

Installation technician - Idrees said that Voltas Engineers will come and rectify this problem on 19th May. 2 days had gone but nothing happened.

I have been cheated by Voltas Dealer. He charged for new AC but supplied old and defected AC.

R.K.Gupta
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Jul 21, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
May 21, 2019
Voltas Customer Care's response Dear R.K.Gupta,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
May 30, 2019
Voltas Customer Care's response Dear R.K.Gupta,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Jun 04, 2019
Updated by R K Gupta 1969 No this complaint is still pending. I am going to lodge FIR against Voltas Company and it's dealer.

I am going to file legal case against Voltas Company and it's dealer.

It is advised to all consumers to be very careful about this company's products and the dealers.
Verified Support
Jun 20, 2019
Voltas Customer Care's response Dear R.K.Gupta,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 
1 Comment

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Comments

No, this complaint is still pending. I am going to lodge complaint in consumer forum.

I am going to lodge FIR as well against the company as well as dealer.
Reply
Voltas Customer Care's response, Jun 8, 2019
Verified Support
Dear R.K.Gupta,

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Voltas Online Team

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