[Resolved]  Voltas — defective product and noise issue

Address:

Kolkata, West Bengal, 700013

Dear sir/madam,

I am pained to inform you that i have purchased a voltas ac on 24.05.2018. Since i purchased this product i am facing problems. I have already complaint to voltas service centre and they have also sent too many times person to repair it. But sorry to inform you that the persons who came for service mostly were not equipped with technicalities. And sometimes they did but still my problem persisted. The technician itself agreed that that there is some manufacturing defect but still no action taken. I called them numerous times but no proper resolution till date. It seems that you people are only wasting time so that my warranty period gets over.

Today also one technician came bought parts which that to was incorrect and now to resolve my issue he said that there is some compressor issue ad for this 2 weeks time will be taken to bring the parts.

I am really fed up with your poor quality of service. No proper resolution till now. I want my machine to be replaced immediately. Because if it is half repaired also in few days my warranty period will get over then you people will not listen anything.

I want this matter to be taken on priority basis. Kindly any senior executive officer handle this. If no proper resolution is taken i will take a strict action against the company will lodge a complaint in consumer forum and also post this email with all relevant proofs in social media.

I am hereby attaching the invoice and service documents as well as the video of the person who came for service at my house today.

For any further information kindly contact me on [protected]/ [protected]

Hoping for some better resolution.

Thanks and regards
Anisha mandal
Anisha. [protected]@ymail.com
[protected]/[protected]