[Resolved] Voltas — delay in service and improper installation | |||
I have purchased a voltas 1.5 ton split ac from great eastern, benachity, durgapur, west bengal. Ac is installated by dealer's private agents. Due to gas leakage the machine stopped working and nobody responded quickly to check the same inspite of several calls to dealer and customer service. Process is too slow, still the issue persists. The time we have purchased the ac it has been told that the standard installation is free but 1500 rupees has been charged on first installation. The voltas service is really pathetic and we will rethink buying voltas products in future. Was this information helpful? | |||
Aug 9, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 18, 2018 Voltas Customer Care's response Dear Customer(SSMukherjee), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support Jun 25, 2018 Voltas Customer Care's response Dear Customer(SSMukherjee), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team Verified Support Jul 09, 2018 Voltas Customer Care's response Dear Customer(Shib Sankar), We have re-escalated your concern to our team. Request your patience in the interim. Regards, Voltas Online Team | |||
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