[Resolved]  Voltas — denial of extended warranty on split ac.

Sub: denial of extended warranty on split ac.

Serial no. 4512305d18dc00288
Model no. Voltas 183v dzu (R-410a) (Delux)

Sir
I purchased the aforementioned split ac through an e-commerce platform paytm mall (Hereinafter referred to as paytm) on 16.06.2018.
I had come to know that your company, namely voltas, was providing extended warranty on the acs. Local shops and reliance digital also confirmed about the same and assured that the extended warranty would be provided by the company directly.
I also contacted paytm regarding the same and they also informed that the extended warranty would be provided by the company directly.
I was aware about the reputation and goodwill of your company among the consumers, so i went ahead with the purchase.
After purchasing the aforementioned ac, i contacted your company on it's toll-free no. For extended warranty; but i was plainly denied of any benefit of extended warranty because the purchase was made through paytm. I was informed that the facility of extended warranty was available to all other shops/platform/channel purchases except paytm purchase.
This is clear misrepresentation by your company in connivance with paytm. Your company never informed/advertised to general public about this discriminatory policy regarding the extended warranty. Your behaviour is in complete violation of the principles of the law and natural justice.
Your company has fallen short of my legitimate expectations and has denied to comply with its legal obligations towards a consumer.
I request you to kindly look into the matter and provide me the extended warranty on the aforementioned ac within 15 days, otherwise i shall be left with no other alternative except to approach the courts of law for cheating, misrepresentation and deficiency in services under various provisions of law.
Looking forward to a positive response from you.

Yours truly,

Pankaj goel.
Mobile no. [protected]