Voltas — extremely pathetic service from voltas

Dear concern,
I am escalate this due to i am not getting solution.
I have registered my service complaint on 18/03/2020 with call no:-[protected] after few days some people came at my home and serviced my ac at a time of service i told to voltas guy "bhai ye ac cool nahi kar raha hai ek baar is k gas check kar lo but he's says abhi service kari hai thodi der main sahi ho jayega. Then he finished his job and went back.
Now the problem is started, after few days i was switched on ac but it was not cooling. I tried to log a call on your service center due to lockdown call was not connected.
After one n half month, (06/05/2020) i tried to log a complaint this time it was registered with call no:- [protected],
After 11 day one guy from voltas came and diagnose ac and found swing moter not working properly and gas leakage in ac.
Now almost 7 days was gone not one visit again for repair my ac.
You see temperature is going up day by day and i have two babies they were anable to sleep in night. I'll tried to contact your service partner but he always says we have shortage of manpower it will take another 3 to 4 days. They have a manpower for new installation not for the breakdown calls.
" customer suffer karta hai to karne do hume kya fark padta hai"
I am always suggest buy voltas ac to my friends and colleagues, but this kind of service you are providing i'll never suggest voltas to any one.
Plz get it resolved asap either repair my ac or replace. Tata is the name of trust please don't ruins it
Till date i am not getting solution. To
Govandi information
Regards
Yours frustrated customer 😡😡
[protected]
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Voltas customer support has been notified about the posted complaint.
Verified Support
May 26, 2020
Voltas Customer Care's response
Dear Customer(chiku2019),

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Jun 01, 2020
Updated by chiku2019
Dear Concern,
No reply from your side sinceI had sent a mail on last week but no response from your side. I think you peoples don't care about your customer.
It's a very very shame full that being a reputed brand like voltas guys not replying. It's create a bad impression about voltas

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