[Resolved] Voltas — faulty ac unit sold

Rahul3189

from Mumbai, Maharashtra

Address:

New Delhi, Delhi

I had purchased a Voltas 1.5ton Split AC (5 star) on 30 June 2018 and on 8 july 2018 it got some problem with outdoor unit they took that unit to their service centre and installed again.
Again in may month it got failed and repaired and now again it got failed.

I dont want to use such faulty unit of Voltas.

While asking for a replacement they shared multiple numbers and asked me to contact dealer, sometime servi cec centre some time are sales manager.
No one is helping me out and my AC is not working since last 1 week .

on 30 June 2019 its warranty will get expired and all the future expenses will come on my head.

I belong to middle class family and cant afford such high maintenance AC .

Looking for your support to get that faulty AC unit replacement or refund of my money.

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Aug 5, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Voltas Customer Care's response Dear Rahul,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Jun 20, 2019

Updated by Rahul3189 I have add you in the mail trail, i have already written an email to [protected]@voltas.com & [protected]@voltas.com.

I am awaiting for the resolution here.

You may reach me at [protected]

Regards,
Rahul
[protected]

Verified Support

Jun 21, 2019

Voltas Customer Care's response Dear Rahul,

We are unable to track your details. Kindly share your details at voltas.[protected]@gmail.com and we will get in touch with you shortly.

Regards,
Voltas Online Team

Jun 21, 2019

Updated by Rahul3189 Hi team,
I am unable to understand, what details you are looking for.

Please check the complaints lodged against my name and number in your records.

Below is my contact number:
[protected]

Regards,
Rahul

Jun 21, 2019

Updated by Rahul3189 HI Team,
I am looking forward a speedy solution .

Regards,
Rahul

Verified Support

Jun 25, 2019

Voltas Customer Care's response Dear Rahul,

We are unable to fetch your requisite detail. Kindly share your complaint number and mobile number with us at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Jun 25, 2019

Updated by Rahul3189 Team Voltas,
As your Team members forced me to get the compressor changed as they said filling a petition will take long time to resolve the issue.
For the time being they have replaced the compressor of the unit.

However i am not at all satisfied, i need a replacement of this faulty unit.

My contact number is [protected]

Regards,
Rahul

Verified Support

Jun 28, 2019

Voltas Customer Care's response Dear Rahul,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team