[Resolved]  Voltas — fraud voltas vendor, damaged installation

Address:Hyderabad, Andhra Pradesh, 500039

I'm contacting from one year. But no body is responding properly, just receiving acknowledge like robo reply. Today is the day we feel regret for buying tata products. You can't resolve a small issue from one year?
Why the hell you are stil in business? I'm struggling contacting you everyday.

I just receive robo reply, and your shameless bsm won't contact me/answer my call/ reply to my msgs. Will you keep me waiting my entire life? Do you understand??~ it been one damn year i've been asking you to do your duty properly.

Within one year of purchase, it came to repair more than a 100 times. Can anyone atleast believe that tata authorized such low quality vendors? Who doesn't even know how to install without damange?

I've purchased a 1.5 ton a/c on amazon from a voltas authorized seller.

From the day one i've been facing issues with my ac, there is a issue in installation with voltas person. They took 3+ hours to install my ac and completely messed my wall. (I purchased another voltas and it took 40 mints installation and working properly).

My concern is, from the day one my ac does not work properly. Everytime voltas dealer sends a repair guy and it will 10-15 days for them to resolve the issue, finally it works for 2 days and stops working. This has been repeated more than 10 -15 times. Each time sla is 15 days. I hardly used 10 days and spent double of my ac price.

Almost 7-8 times gas was filled by dealer and promised it will work properly. But everytime it only works for 2 or 3 days.

I asked for replacement, but it was never happen from 5 months.

I lost trust on voltas and your dealer.

At last few months i told that, im about to reach my warranty end. (Yes voltas literally made me wait almost a year and never resolve my issue). I'm pretty sure gas will be lost if i use 2 days even if you repair again. And once warranty is over your dealer snatch my money for every service and i need to pay every week inorder to survive this summer.

I've all documents from the day one how many times it was came to repair, my last resort is to file a case for damages against voltas and your dealer if still it's not resolved.

After 1000 complaints from the date of purchase now you people are saying it is out of warranty? What the hell did you do to resolve when it is in warranty? I want my bloody replacement immediately. That stupid sri sai vendor visited 50-60 times, we are not dumb here to invite your people as many times as they want just to timepass at my flat.

They gave false information from the beginning. They spoiled my bedroom walls, windows. They messed with installation nd it is not working from day 1.

I called voltas many times and they say they can only send a technicians and nothing else they can do. Wrote many emails to this voltas care but nothing happened till now.

I've 3 months baby, i've to secure him from this summer.

Its been one year dude,
Is some human available in voltas or all are robos?

[protected]@gmail.com
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Jun 17, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Apr 15, 2018
Updated by vamshi007
Out of 50 visits, they gave only 10-12 invoices, uploaded here: https://drive.google.com/folderview?id=1AFU7SfPbtlfNSX_Ug5BoXHeVL1R4ft5e
Verified Support
Apr 16, 2018
Voltas Customer Care's response
Dear Vamshi (vamshi007)

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
May 15, 2018
Voltas Customer Care's response
Dear Vamshi (vamshi007),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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