[Resolved] Voltas — front panel lock broken by technician under warranty

Saif Minhaj

from Allahabad, Uttar Pradesh

Address:

Allahabad, Uttar Pradesh, 211003

Sir,
I bought split ac last year on 4th march 2017 and technician attend the free service under warranty but he broke the front panel lock, which was not known to me for month but after a month i open the panel to clean the filter, hence i found the panel lock is broken, i made a call to customer care, the said that the damage part is replaced free of cost but you need to pay service charge, it's okay but here in service center they said that you have to pay for replacement of broken panel... Please kindly help me to get out of this problem complaint no. [protected]. My contact no. [protected]

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Jun 3, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2018

Voltas Customer Care's response Dear Saif Minhaj,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jun 13, 2018

Voltas Customer Care's response Dear Saif Minhaj,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team