[Resolved] Voltas — I have got a defective Voltas split AC product need to replace

Shashank Gollapalli

from Hyderabad, Telangana

Address:	East Godavari, Andhra Pradesh, 502032
Website:	voltas@tata_bss

I mr . Prabhu gollapally purchaged new ac split 3 star in bajaj electonics d.No 2-51/1, br naidu castle chandanagar main road, bhel hyderabad telangana. On date 03.04.2017 installed by cooling tech services on 06.04.2017 on that day onwords ac not working (cooling) once again complaint raised technician came on from moon star air conditioners found there is gas leakage from nozzle it a defective product i got so i want to replace my previous voltas split ac with new one.

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Jun 17, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Apr 21, 2017

Updated by Shashank Gollapalli I mr. Prabhu gollapally purchaged new ac split 3 star in bajaj electonics d. No 2-51/1, br naidu castle chandanagar main road, bhel hyderabad telangana. On date 03.04.2017 installed by cooling tech services on 06.04.2017 on that day onwords ac not working (Cooling) once again complaint raised technician came on from moon star air conditioners found there is gas leakage from nozzle it a defective product i got so i want to replace my previous voltas split ac with new.

Worst!!! Worst!!! Worst!!! About service men i have register a complaint on 15 april above problem service came after 10 days to service the or check the problem but no use. Poor reactive about registering a complaint and solving the problem.
By this worst immpression on voltas product and people who are intersted to buy a voltas product please revert your opinion better.

Verified Support

Apr 24, 2017

Voltas Customer Care's response Dear Shashank Gollapalli,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

May 17, 2017

Voltas Customer Care's response Dear Shashank Gollapalli,

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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Comments

Brij Joshi

Aug 13, 2021

I am already raised complaint regarding my voltas split A.C 1.5 ton, 3 time going to in your service center and there is always problem is rectify in pcb, on date 24/07/21 I have registered the complaint regarding this but not response from your team, very regratly said that bad service provide and bad product provide from the voltas, This issue is coming since my product was under warranty and now even when the product is not under warranty, it continues to be a problem with PCB. Now I have to pay the Continuity Service Charge for this this is your policy?
When my product was under warranty, then I had the opportunity to replace it.
That's when your service area manager had said, sir, be sure that whatever problem is there with your product recording, it will be a year and after that if any problem comes, then we will investigate it further and see you after doing something.
Now I have replace this product at any situation
My service request number is [protected]
And my number is [protected]

Voltas Customer Care's response, Aug 16, 2021

Verified Support

Dear Brijesh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Voltas Customer Care's response, Aug 31, 2021

Verified Support

Dear Brijesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team