[Resolved] Voltas — improper message about free service

Priya Prathapan

from Kollam, Kerala

Address:

695012

I got a message from voltas saying free service of ac but actually they charged service charge from me.

This is the message received from voltas

Dear customer, warranty free service of your air conditioner is due on 17/jun. To confirm sms pm to [protected] or call [protected].

But actually when they came it is a paid service.
Please do not send these fake messages if voltas cannot maintain their customers purchase history properly.

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Jul 28, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Voltas Customer Care's response Dear Priya,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 27, 2018

Voltas Customer Care's response Dear Priya,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team