[Resolved]  Voltas — Incapability to repair Voltas 1.5 Ton AC and Disrespectful Behaviour of Mr Jitendra

Address:

FLAT No T-378, BLOCK 8, ASHIANA UTSAV, BHIWADI

Dear Sir/ Ma'm
We had purchased three ACs on 09 Feb 2019 from Reliance Digital, Bhiwadi, Rajasthan.
On 23 August 2020, we registered a complaint with Reliance Digital at the appearance of 'F0' indication and since then so many technicians have attended to the complaint but of no avail.
Thereafter, the matter was transferred to Voltas Repair Team on 02 Sep 2020 but again the method being used is HIT AND TRIAL or BY ESTIMATION. My Request No is [protected]
A portion of the false ceiling was broken on a similar request by one of the technicians but the fault was not detected at that end. The Technicians continue to GUESS about the fault and keep demanding to break open of the ceiling. There is over 50 m of Gas Conduit which is in open from the Compressor to the ceiling but no one wants to check that portion!!
Today, when I was asked to Speak to Mr Jitender, the supervisor of the technicians, the request from my side to hear me out for 3 Minutes was spurned and Mr. Jitender kept insisting to break open the ceiling without even knowing where does the fault lie!! Further, Mr. Jitender was rude that he even refused to listen to my side of the complaint. He then ordered his team to leave the house.
I do not understand as to how people with such temperament be given the responsibility of Public Relations and allowed to bring such disrepute to the prestigious company like VOLTAS. Beyond Belief!!
My request is to send a suitable team with the requisite Instrumentation and wherewithal to repair my AC and Take Suitable Action Against Mr. Jitender for not even listening to me.
Request Confirm and Register my Grievances.
Thanking You

Major General Ajay Ohri, SM (Retd)
Block No 8, House No T-378
Ashiana Utsav, Bhiwadi
District Alwar, Rajasthan